Ordering / Payment /Shipping / Return Policies
Any mistakes in your order need to be notified to us within 2 days of you receiving your package so we can rectify it.
Suds N' Scents is a mail order company. Order pickups and personal shopping are done by appointment only.
1. We have a Customer Satisfaction Policy. Unused items can be returned within two weeks of receipt of shipment for a full refund on the cost of goods (excluding shipping charges), if returned intact. All returns must be received by us within 15 business days to qualify for a refund.
2. Returns authorized beyond the two week period will be assessed a 20% restocking fee. Returns must be returned via the postal system using new tracking information.
3. All errors arising from miscommunication on verbal orders will be the sole responsibility of the customer and they will be accountable for return freight. Please submit orders in writing/webstore whenever possible.
4. All returns must be shipped by ground Postal Service to avoid any customs and brokerage charges. If returned by any other shipping method, customers will be responsible for those charges.
5. All products must be returned in saleable condition. Partially used products will not be credited. If we do not receive the merchandise or if it is damaged, we will not issue a refund or credit
All orders are processed in Canadian Funds. Your credit card company will convert to your applicable currency when the transaction is completed.
We are happy to accept the following payment options:
We accept the following credit cards: Visa, M/C, Paypal, e-transfer
Payment Option 1 - shopping cart
Our secure shopping cart. Simply:
- Select your items by adding to basket,
- View shopping basket
- Move to checkout - you can order with or without setting up an account
- Fill out correct shipping address and form of payment
- Once payment has been entered, click to finish.
- Once order has been sent, you will receive an automatic reply with a subtotal before shipping charges have been calculated. We normally respond within 24 regular business hours and confirm the order (available stock, etc.) and complete shipping charges.
There is a shipping calculator in the basket and there are shipping options to choose during checkout.
If you are concerned about shipping costs, please advise by separate email after your order has been placed. Your order will be confirmed with shipping charges before the order is sent out.
Please check your email confirmation within 24 hours.
Your order is normally shipped within 36 hours (business hours) unless we receive cancellation via email.
For e-transfer send the total of your order to firstname.lastname@example.org and inform us of the security question.
Payment Option 2 - Paypal
-You may pay directly through the shopping cart.
Payment Option 3 - E-Transfer
- You may also use the shopping cart and select payment by e-transfer/check.
- Simply enter check #123 to prompt for e-transfer payment.
- In the comments state that you will be sending an e-transfer payment
Please choose the option that is most comfortable to you.