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Ordering / Payment /Shipping / Return Policies
Suds N' Scents is a mail order company. Order pickups and personal shopping are done by appointment only.
Return Policy
1. We have a Customer Satisfaction Policy. Unused items can be returned within two weeks of receipt of shipment for a full refund on the cost of goods (excluding shipping charges), if returned intact. All returns must be received by us within 15 business days to qualify for a refund.
2. Returns authorized beyond the two week period will be assessed a 20% restocking fee. Returns must be returned via the postal system using new tracking information.
3. All errors arising from miscommunication on verbal orders will be the sole responsibility of the customer and they will be accountable for return freight. Please submit orders in writing/webstore whenever possible.
4. All returns must be shipped by ground Postal Service to avoid any customs and brokerage charges. If returned by any other shipping method, customers will be responsible for those charges.
5. All products must be returned in saleable condition. Partially used products will not be credited. If we do not receive the merchandise or if it is damaged, we will not issue a refund or credit
All orders are processed in Canadian Funds. Your credit card company will convert to your applicable currency when the transaction is completed.
We are happy to accept the following payment options:
We accept the following regular credit cards: Visa, M/C, Paypal, e-transfer. Debit mc & visa are not accepted at theis time.
Payment Option 1 - shopping cart
Our secure shopping cart. Simply:
- Select your items by adding to basket,
- View shopping basket
- Move to checkout - you can order with or without setting up an account
- Fill out correct shipping & billing address and form of payment
- Once payment has been entered, click to finish.
- Once order has been sent, you will receive an automatic reply with your total and invoice number.
Shipping Charges
There is a shipping calculator in the basket and there are shipping options to choose during checkout.
If you are concerned about shipping costs, please advise by separate email after your order has been placed. Your order will be confirmed with shipping charges before the order is sent out.
Please check your email confirmation within 24 hours.
Your order is normally shipped within 2 business days depending on the season
For e-transfer send the total of your order to info@sudsandscents.com
Payment Option 2 - Paypal
-You may pay directly through the shopping cart.
Payment Option 3 - E-Transfer
- You may also use the shopping cart and select payment by e-transfer/check.
- Simply enter check #5555 in the check number space
- In the comments state that you will be sending an e-transfer payment
Please choose the option that is most comfortable to you.
Company Policies/Shipping
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