How do I return an item?
Returns must be authorized by our customer service representatives and are only allowed within 30 days of receipt of an order. Begin by sending an email to firstname.lastname@example.org
To be eligible for a return, your item must be unused, in their original packaging, and in a condition suitable for resale. All packaging must be returned in its entirety to qualify for refund.
If the product return is not due to our error or product damage, we reserve the right to charge a 15% restocking charge to compensate for having to process and accept the returned goods.
For all returns, except errors made on our part, the customer is responsible for all return shipping charges.
If a return is due to an error on our part please discuss matter with one of our customer service representatives as we can then determine the best method to return the goods.
- Gift certificates
Some health and personal care items
All orders are processed in Canadian Funds. Your credit card company will convert to your applicable currency when the transaction is completed (if applicable).
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
- Gift cards
- Some health and personal care items
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 31101 Creekside Drive, Abbotsford, BC, V2T5J9, Canada.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 31101 Creekside Drive, Abbotsford, BC, V2T5J9, Canada.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.